Question 1

Which is the best month to see the Northern Lights?

Accepted Answer

During the northern lights season (August - April) there is no better month than another, in reality it is very common to see them. There is a greater possibility of seeing auroras during the days of the new moon (7 days before and 7 after), that is when there is less light. You can check the calendar of the moon in: https://www.calendario-365.es/luna/lunar-fases.html

Question 2

Is it 100% sure that I will be able to see the northern lights?

Accepted Answer

It is very common, but it is not 100% sure. We must remember that this is a natural phenomenon, and nature will always have an unknown part that we still don't decipher. The probability of seeing northern lights is always latent, that is why in this adventure we will look for them during the four nights.

You can see the northern lights forecast for the next few days in the following link:
http://auroraforecast.com/

Question 3

How is the weather in this adventure?

Accepted Answer

Temperatures:
- August to September Day: + 10 °C and + 20 °C / Night: up to 0 °C.
- October to November Day: 0 °C and -20 °C / Night: -30 °C and -40 °C.
- December - March Day: -15 °C to -30 °C / Night: -30 °C and -40 °C.

The hotel and most places have heating, there is also the possibility of renting winter clothes for every day of the experience.

Question 4

How do I get to WhiteHorse?

Accepted Answer

Whitehorse has an airport, generally flights from Mexico make a stopover in Vancouver or Calgary. Any of these options is excellent.

Question 5

Do I need a visa?

Accepted Answer

We recommend checking directly with the embassy, as it depends on the nationality. You need at least six months of validity in your passport to get your visa. You must follow the instructions of the embassy to make the application. The visa must be applied for within three months prior to your start date. In the following link you can find information about the countries that require a visa to visit Canada: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/entry-requirements-country.html 
###MX 
For travellers with Mexican passports, an electronic visa (eTA) is required to enter Canada. It has an approximate cost of $112 mxn ($7 CAD), it is an electronic process through the Government of Canada website. The process takes between 01 to 02 days to be confirmed. For more information about the necessary requirements, consult the following official link: https://www.cic.gc.ca/visit-visiter/en/visas/
###CO
For travellers holding a Colombian passport, a tourist visa is required to enter Canada. It costs approximately $288,865 COP ($100 CAD). For more information about the requirements, please consult the following official link of the Canadian Embassy in Colombia: https://www.cic.gc.ca/visit-visiter/en/visas/

Question 6

How much extra money do you recommend to take for extra expenses?

Accepted Answer

It is recommended to bring at least 65 CAD in cash for each day. ($ 1000 mxn approximately.)

This adventure does not include:
- Winter clothing for low temperatures. Optionally, you can rent them.
- Meals.
- Travel insurance. Optionally, you can buy an assistance card for your trip.
- Tips for guides. Keep in mind that the staff is well paid, so feel free to tip or not as you wish.
- Flight tickets or transportation to get to Whitehorse, Canada.
- Additional costs or delays beyond the control of the administration (adverse weather conditions, modification of the itinerary due to a security problem, illness, change of government policy, strikes, etc.)

Question 7

Which is the hotel where I'm going to spend the nights?

Accepted Answer

Our adventure includes all accommodation in Whitehorse. We are using the Best Western Gold Rush Inn as our main hotel, but it can be other similar or better options depending on the season and availability.

https://www.bestwestern.com/en_US/book/hotels-in-whitehorse/best-western-gold-rush-inn/propertyCode.62501.html

Question 8

Do you have special fares for children?

Accepted Answer

Yes, for children under 12 years it is possible to make a 20% discount on the main experience, without including "Add-ons". It is important to mention that the child must be accompanied by at least one of their parents. Upon getting the discount, the child will share a bed with one of their parents, not being able to have a room or a single bed.

If you wish to acquire this discount, ask it it with your guide or advisor before making the purchase.

Question 9

Where does the experience begin? Will you pick me up at the airport or hotel?

Accepted Answer

A tour representative will pick you up at the Whitehorse Airport upon arrival.

Question 10

Which currency should I take? Where can I exchange money?

Accepted Answer

The currency used in Canada is the Canadian Dollar ($,CAD) We recommend you to change to the local currency before arriving in the country. It is also possible to change at some exchange offices and ATMs upon arrival in the country. Not all stores accept international credit and debit cards, so it is recommended to have some cash on hand. 
###MX 
In the following link you can find an estimate of the current exchange rate in Mexican Pesos: https://www.xe.com/es/currencyconverter/convert/?Amount=1&From=CAD&To=MXN 
###CO 
In the following link you can find an estimate of the current exchange rate in Colombian Pesos: https://www.xe.com/es/currencyconverter/convert/?Amount=1&From=CAD&To=COP 
Note: The exchange rate may vary depending on the bank or exchange house where it is processed.

Question 11

What is not included?

Accepted Answer

- Winter clothing (you can rent on site)
- Meals
- Travel insurance (you can add insurance on ‘extras')
- Tips
-Flights
- Additional personal expenses

Question 12

Do I have free time during the activities?

Accepted Answer

Yes, depending on the activities for each day, you have some free time to eat or to go on another activity.

Question 13

What recommendations are there for free days?

Accepted Answer

You can wander around the place, go shopping, or go on an additional tour.

Question 14

If the experience does not include meals, what is the average price for each?

Accepted Answer

There are many options to go out and eat in Whitehorse. The city offers a great variety of restaurants from fast food to high end establishments. Our guide will be happy to recommend places to eat, depending on your preference.

Question 15

Is there an individual supplement if I travel alone?

Accepted Answer

Yes, you can add one on 'extras'.

Question 16

Where can I stay if I get there a day before or leave a day after?

Accepted Answer

You can add additional nights in the accommodation included.

Question 17

Within what schedule will the tour finish on the last day?

Accepted Answer

The last day is free so it adapts to your flight schedule; a driver will pick you up at the hotel at the time you wish to leave.

Question 18

What type of clothes/gear do I need?

Accepted Answer

You need winter clothes that are warm enough. The temperatures can be as cold as -40 °C. In order to be safe and enjoy possible outdoor activities as well as looking at aurora displays, we strongly recommend the rental of the winter clothing package, unless you have good winter sport clothing at home.

Question 19

What happens if I get sick or injured and can't continue?

Accepted Answer

We highly suggest getting a complete insurance that covers medical bills and cancelation. We will assist you in case of an emergency.

Question 20

What is the size of the groups?

Accepted Answer

The groups may be of 2-30 people.

Question 21

Will there be phone coverage and/or Wifi?

Accepted Answer

You will have wifi at your accommodation, we suggest getting a local chip.

Question 22

Which is the voltage? Do I need an adaptor?

Accepted Answer

120 V, you don't need adaptor if your devices are from Mexico.

Question 23

At what time should I get there on the first day?

Accepted Answer

The available schedule for transfer is from 8:30 am- 8:30 pm.

Question 24

Does it include international flights to reach the destination?

Accepted Answer

No, this experience does not include international and/or local flights. 
###MX 
The approximate rate leaving Mexico is between $17,00.00 MXN and $23,000.00 MXN 
###CO 
The approximate rate leaving the city of Bogota is between $750 USD. NOTE: The rates presented above are merely indicative, the price may vary according to the time.

Question 25

What conditions should I take into account to visit Canada?

Accepted Answer

Currently, restrictions and conditions to visit the country may change from one moment to another, so we recommend you to check vaccination requirements and/or test results, among other important information. 
Visit the following link for more information: 
https://travel.gc.ca/travel-covid
To learn about restrictions in the province of Yukon, please visit the following link: 
https://yukon.ca/en/travelling-yukon-if-youre-fully-vaccinated

Question 26

5 days tour

Northern Lights In Canada- Group In Spanish

This tour includes:

Start planning your experience

Itinerary of your trip Northern Lights In Canada- Group In Spanish

Welcome to Whitehorse

Whitehorse City Tour

Wild Preserve of Yukon - Eclipse Nordic Hot Springs

Free day- Optional activity

Check out- Whitehorse Airport

Tour leaving from Whitehorse

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